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Find other free or low-cost legal help

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Speak to an advice organisation

These organisations give free, independent advice for problems about housing.

  • Check how to get repairs done in your rented home

    Use this checker to find out:

    • how to get something fixed by your landlord or letting agent
    • what to do if your landlord or letting agent are not responding to your requests.

    You'll receive ideas about what to do next, along with links to more information.

    Website is not translated in Welsh.

  • Shelter Adviceline

    Free, national telephone advice line and website, staffed by trained advisers from the housing and homelessness charity.

    Get practical help and support from finding a place to sleep to how to handle mortgage arrears.

    Welsh translation is available.

    Helpline:
    0808 800 4444 (England), 08000 495 495 (Wales)
    Opening hours:
    England Monday to Friday 8am - 8pm, Saturday and Sunday 9am - 5pm ; Wales Monday to Friday 9.30am Ð 4.00pm

  • Housing Loss Prevention Advice Service (HLPAS)

    The Housing Loss Prevention Advice Service (HLPAS) provides early legal advice and on the day representation in court for individuals facing the loss of their home as a result of a problem related to debt or welfare benefits. HLPAS replaces the Housing Possession Court Duty Scheme, a service which would previously only provide on the day representation in court.

  • Housing Ombudsman

    Free, impartial service to look at complaints about registered housing organisations.

    Get help to resolve disputes involving tenants and leaseholders of social landlords (housing associations and local authorities) and voluntary members (private landlords and letting agents who are committed to good service for their tenants).

    Website is not translated in Welsh.

    Helpline:
    0300 111 3000
    Opening hours:
    Monday, Thursday, Friday 9.15am-5.15pm, Tuesday and Wednesday 9.15am-1.15pm except Public Holidays
    Email:

  • Leasehold Advisory Service

    Free, independent advice from legally qualified advisers on residential leasehold and park home law.

    Welsh translation available.

  • Disability Law Service

    Free helpline and advice for disabled people, their families, carers and advocates.

    The Disability Law Service (DLS) is run by and for disabled people as an independent, national registered charity.

    Contact DLS for advice on discrimination, employment, welfare and housing issues such as homelessness, possession, unlawful eviction, ASBOs and landlord harassment.

    Website is not translated in Welsh.

    Helpline:
    020 7791 9800
    Opening hours:
    Monday to Friday - 9:30am - 5:30pm

  • Advice Now

    Practical guides and information to help anyone deal with law-related issues in England and Wales.

    Advice Now is an independent, not-for-profit website, run by the charity Law for Life: the Foundation for Public Legal Education.

    Website is not translated in Welsh.